Question 1

I didn't find my License key because I purchased from Elegant Themes - Divi Marketplace

Accepted Answer

The version at Elegant Themes - Divi Marketplace does not required a license key to use. The differences between our own version and the version on Divi Marketplace is just the license key. If you see the notice in your dashboard asking for License key then you can simply Dismiss it because you'll get updates automatically.

Hope that solves the mystery!

Question 2

Divi Facebook Comments Module

Accepted Answer

Add Facebook Comments to the anywhere to allow your readers to easily comment using their Facebook account.

https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/yTil6KxH5F/resources/hPsP6Du64r/dsm-facebook-comments-659x1024.png (dsm-facebook-comments-659x1024.png)

Content Options

Q: Icons Rendering conflict with other Plugins

Plugins such as Divi Icons Pro , Divi Upload Icons or Divi Font Awesome does not work well with 3rd party Divi modules. You should contact the author of the icon plugin if they are willing to support Divi Supreme. They do not support 3rd party modules and that is why you’re seeing icons not rendering properly on Divi Supreme Modules. There is nothing we can do unless the plugin you using supports 3rd party divi modules. This applies to all 3rd party plugins out there. We are also looking to add Icon Extension in the near future. So stay tuned for that!

Q: PCLZIP_ERR_BAD_FORMAT (-10) - Error Message Solution

The PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature error is usually displayed by WordPress as a result of one of three things: There's an issue with the zip file you're uploading WordPress doesn't have enough memory on the web server to unzip and upload the contents of the zip file or even your hosting Server Disk Space Issue(To confirm this, try to upload other files to your sites, such as an image, video or other Plugin. If you're not able to upload large files, then storage space is likely the issue). An error being thrown by a plugin or script on your site We can exclude out No.1 and No.3. You might want to try to install the zip manually, then it may mean that there's not enough storage space on your host for WordPress to be able to unzip and upload the contents of the file. We suggest talking to your hosting support to see what they can do about the space that needed to unzip.

https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/yTil6KxH5F/resources/hPsP6Du64r/dsm-facebook-comments-659x1024.png (dsm-facebook-comments-659x1024.png)

APP ID

Enter the Facebook App ID here. You can go to https://developers.facebook.com/ and click on Create New App to get one. It is a must to provide a Facebook App ID which required to use this module.

Page URL

Get the Comments of the Current Page, or for a Custom URL. This can be other page URL but it’s best to use it on your current page URL to keep track of the Facebook comments related to your page.

Number of Posts

The number of comments to show by default. The minimum value is 1.

Color Scheme

The color scheme used by the comments plugin. Can be “light” or “dark”.

Order by

The order to use when displaying comments. Can be “social”, “reverse_time”, or “time”. The different order types are explained in the FAQ

Social – This is also known as “Top”. The comments plugin uses social signals to surface the highest quality comments. Comments are ordered so that the most relevant comments from friends and friends of friends are shown first, as well as the most-liked or active discussion threads. Comments marked as spam are hidden from view.Time – Comments are shown in the order that they were posted, with the oldest comments at the top and the newest at the bottom.Reverse Time Comments are shown in the opposite order that they were posted, with the newest comments at the top and the oldest at the bottom.

Admin Label

This will change the label of the module in the builder for easy identification. When using WireFrame view in the Visual Builder, these labels will appear within the module block in the Divi Builder interface.

Design Options

Within the design tab you will find all of the module’s styling options, such as fonts, colors, sizing and spacing. This is the tab you will use to change how your module looks. Every Divi module has a long list of design settings that you can use to change just about anything.

Advanced Options

Use the advanced options to give your text module custom CSS ID’s and Classes. Add some custom CSS for advanced styling and designate the module’s visiblity on certain devices.

Question 3

Divi Supreme Pro Plugin Update

Accepted Answer

Updating Plugin

https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/yTil6KxH5F/resources/WYPQbzUo2T/auto-update.png (auto-update.png)

Question 4

Divi Tilt Image Module

Accepted Answer

The Supreme Tilt Image allows you to create a unique and cool images. An interactive parallax tilt effect that responds to mouse move. Apply an Overlay Icon or Text to the image for better visibility.

https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/yTil6KxH5F/resources/wJqiGSCvpb/showcase-7.png (showcase-7.png)

Content Options

Image

Place a valid image url here, or choose/upload an image via the WordPress Media Library. Images will always appeared left justified within their columns and will span the full width of your column. However, your image will never scale larger than its original upload size. The height of the image is determined by aspect ratio of your original image.

Tilt Settings

https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/yTil6KxH5F/resources/UjKuUuhh7F/dsm-tilt-image-458x1024.png (dsm-tilt-image-458x1024.png)

Disable on Mobile

This will disable the Image Tilt feature for Mobile Devices.

Perspective

Transform perspective, the lower the more extreme the tilt gets.

Scale

Scale on hover. 2 = 200%, 1.5 = 150%.

Max Rotation

The Max Tilt Rotation. The lower the less rotation the tilt gets.

Speed

The Speed of the enter/exit transition.

Use Glare

If enabled, it will have a “glare” effect on hover.

GLARE

The glare opacity.

Reverse

This will reverse the tilt direction.

Use 3D Pop Out Effect

This will create a pop out effect between the image and the overlay.

OVERLAY 3D POP OUT

The distance between the image and the overlay.

Link

Open in Lightbox

Here you can choose whether or not your image will open in a Lightbox when clicked. If enabled, then your image will “zoom in” to their full size when clicked inside a modal window. This is a great feature for portfolios.

Link URL

Place a valid web URL in this field to turn your Image into a link. Leaving this field blank will simply leave your image as a static element.

Overlay

Here you can have overlay text/icon on top of the image.

Use Icon

If enabled, an overlay icon will be displayed over the image.

Overlay Title

Enter the title for the overlay.

Overlay Content

Enter the Content for the overlay.

Show on Hover

If enabled, overlay text will only show up on hover.

Admin Label

This will change the label of the module in the builder for easy identification. When using WireFrame view in the Visual Builder, these labels will appear within the module block in the Divi Builder interface.

Design Options

Within the design tab you will find all of the module’s styling options, such as fonts, colors, sizing and spacing. This is the tab you will use to change how your module looks. Every Divi module has a long list of design settings that you can use to change just about anything.

Overlay

Overlay Icon Color

Here you can define a custom color for the overlay icon

Overlay Color

Here you can define a custom color for the overlay.

Use Icon Font Size

If enabled, you can input a custom size for the icon that is displayed.

Alignment

Image Alignment

Here you choose which direction your image floats within the column. You can float the image left, right or keep it centered.

Always Center Image On Mobile

Often times small images are more pleasing to the eye on mobile devices when they are centered. As columns break down, images that were aligned the left or right in smaller columns become orphaned when the columns break down and become 100% width. Enabling this column with force images to align to the center of the column on mobile without affecting the image alignment on desktop computers.

Overlay Text

Here you can style of overlay title and content such as fonts, colors and the alignment.

Text Vertical Alignment

You can change the vertical alignment of the Overlay text here.

Advanced Options

Use the advanced options to give your text module custom CSS ID’s and Classes. Add some custom CSS for advanced styling and designate the module’s visiblity on certain devices.

Question 5

SCRIPT_DEBUG and et_load_unminified_scripts issue

Accepted Answer

If you're getting this error Notice after Installing Divi Supreme than this guide will help you to solve this issue. This is a bug in Divi and we're hoping that it will be solved very soon.

Error Message: Divi uses uncombined and unminified javascript files because "SCRIPT_DEBUG" constant on wp-config.php has been set to "true". Other plugin can enforce Divi to use uncombined and unminified javascript files by filtering "et_load_unminified_scripts" filter as well.

To Solve:

Deactivate Divi Supreme Plugin, If you've installed both Pro/Free than deactivate both.
Go to Divi -> Theme Options -> and Turn On "Minify And Combine Javascript Files" and Save the Changes.
Now Reactivate Divi Supreme Pro/Lite and you'll not face this issue.

Have a great day!

Question 6

Divi Dual Heading Module

Accepted Answer

Are you looking for adding Attractive and Modern Headings to your Divi Site then welcome the Supreme Dual Heading Module to Divi Builder. Using this you can easily create beautiful Heading that attracts visitors.

Content Options

https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/yTil6KxH5F/resources/aLLERyfBwX/dsm-dual_heading_module.png (dsm-dual_heading_module.png)

In the Content tab, you’ll find three Text Input options (Before, Middle and After) and you can have separate designs for each.

Dual Heading Text

Before Text

Here you can put the Before Text.

Middle Text

Here you can put the Middle Text. Make sure to add spacing before and after the text in the text you’ll write.

After Text

Here you can put the After Text.

Design Options

Every one of the text you’ll enter in Before, After and Middle Text field can be designed separately in the Design Options.

https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/yTil6KxH5F/resources/cMF4BuNxTB/dsm-dual-heading-design-options.png (dsm-dual-heading-design-options.png)

Heading Settings

Heading HTML Tag

Main Text

In this Design Option, you can change the font, color, weight and size, etc of all the texts (Before, Middle and After)

Before, Middle and After Text

You can easily style the Before, Middle and After text in the same way you style text in the Text Module(came with Divi Builder). And we’ll only discuss those options which are added by Dual Heading Module to style the text’s background, padding and stuff.

Background Color: Here you can add color to the Background of the Before, Middle and After text.

Margin and Spacing: Add some Margin and Spacing to the Before, Middle and After text, if you want to add some spacing on both sides of Before, Middle and After Text.

Display: You can change the display property of the text to Inline Block and Block.

Inline Block displays the text in the same line as other texts.

Block Displays the text by making it a block means other texts will not be displayed in the same line.

And you can play around with Before, Middle and After text by adding different colors, text-shadows, border, border-radius and more to each text.

Advanced Options

Use the advanced options to give your Dual Heading module custom CSS ID’s and Classes. Add some custom CSS for advanced styling and designate the module’s visibility on certain devices.

Question 7

Icons Rendering conflict with other Plugins

Accepted Answer

Plugins such as Divi Icons Pro, Divi Upload Icons or Divi Font Awesome does not work well with 3rd party Divi modules. You should contact the author of the icon plugin if they are willing to support Divi Supreme. They do not support 3rd party modules and that is why you’re seeing icons not rendering properly on Divi Supreme Modules. There is nothing we can do unless the plugin you using supports 3rd party divi modules. This applies to all 3rd party plugins out there.

We are also looking to add Icon Extension in the near future. So stay tuned for that!

Question 8

Internal Error 500 or WordPress Memory Exhausted Error

Accepted Answer

When your WordPress code requires more memory than the default allocated memory, you get to see this error such as Internal Error 500 or Allowed memory size of … bytes exhausted (tried to allocate … bytes) in /… on line …

By default, WordPress automatically tries to increase PHP memory limit if it is less than 64MB. However, 64MB is often not high enough.

Increase PHP Memory Limit in WordPress

First you need to edit the wp-config.php file on your WordPress site. It is located in your WordPress site’s root folder, and you will need to use an FTP client or file manager in your web hosting control panel.

Next, you need to paste this code in wp-config.php file just before the line that says ‘That’s all, stop editing! Happy blogging.’

define('WP_MEMORY_LIMIT', '256M');

WP_MEMORY_LIMIT increases the default memory for front-end and back-end operations.

define( 'WP_MAX_MEMORY_LIMIT', '256M' );

This way you don’t allocate too much memory to frontend operations that could end up affecting performance

This should solve the issue you're having. Remember, this can happen to any themes or plugin out there. It also depends on your hosting.

Question 9

Gravity Forms Multistep Form Loading Issue

Accepted Answer

Gravity Forms does not allow multiple forms to be placed on the same page. Additionally, if the same form is added to a page more than once, it may cause issues with form functionality and submission duplication.

For more information and a detailed discussion on this issue, refer to the following link: Gravity Forms Community - Displaying the same form in multiple different lightbox popups (submission duplication issue resolved).

Solution:

To address this issue, you have two options:

Duplicate the Form: Create a duplicate form with a different ID. This ensures that each form on the page is treated as a separate entity, avoiding conflicts caused by multiple instances of the same form.
Duplicate the Layout in Divi Library and Trigger: You'll need to duplicate the form layout and trigger it to display in a new layout. This approach allows you to retain the same form ID while avoiding conflicts.

To prevent page refreshes during form submissions, it's important to enable Ajax. For guidance on enabling Ajax for embedded multi-page forms, refer to the following resource: Gravity Forms Community - Embedded multi-page form without refresh (resolved).

Question 10

How to translate Divi Supreme Plugin

Accepted Answer

You can also use Poedit locally when translating. This is an open source tool for all major OSs. The free Poedit default version supports manual scanning of all source code with Gettext functions. A pro version of it also features one-click scanning for WordPress plugins. After generating the PO file you can rename the file to POT. If a MO was generated then you can delete that file as it is not needed. If you don’t have the pro version you can easily get the Blank POT and use that as the base of your POT file. Once you have placed the blank POT in the languages folder you can click “Update” in Poedit to update the POT file with your strings.

After creating your .PO and .MO files.

Make sure the following filename is named as "dsm-supreme-modules-pro-for-divi-fr_FR.mo" or "dsm-supreme-modules-pro-for-divi-fr_FR.po" and placed them under the plugin /languages/ folder.

Example above is for French using "fr_FR". You might need to change to your own prefix.

More information can be found here https://developer.wordpress.org/plugins/internationalization/localization/

Question 11

PCLZIP_ERR_BAD_FORMAT (-10) - Error Message Solution

Accepted Answer

The PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature error is usually displayed by WordPress as a result of one of three things:

There's an issue with the zip file you're uploading
WordPress doesn't have enough memory on the web server to unzip and upload the contents of the zip file or even your hosting Server Disk Space Issue(To confirm this, try to upload other files to your sites, such as an image, video or other Plugin. If you're not able to upload large files, then storage space is likely the issue).
An error being thrown by a plugin or script on your site

We can exclude out No.1 and No.3.

You might want to try to install the zip manually, then it may mean that there's not enough storage space on your host for WordPress to be able to unzip and upload the contents of the file. We suggest talking to your hosting support to see what they can do about the space that needed to unzip.

Question 12

Divi Text Path Module

Accepted Answer

Adding text to a shape is a great way to add interest and intrigue to your pages. But until now, doing that has been difficult and time consuming. Not anymore! With the Divi Supreme Text Path Module, you can attach your text to any shape in just a few clicks. Choose from a predefined list of shapes, or upload your own, and get creative with your text placement.

Content Options

https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/yTil6KxH5F/resources/SCZ7tY9ZFk/2022-05-24%20at%2019.10.51.png (2022-05-24 at 19.10.51)

General

Text

Here you can add your Text to show in the Path.

Path Type

Here you can choose your Path type from 6 different types and you can also select "Custom" to show Custom Path. You'll have the ability to add your Custom SVG Code.

Text Direction

If you'd like to change the Direction of the Text, you can do so here.

Show Path

Enable this option If you'd like to show the Path as well.

Design Options

Alignment

Here you can change the aligment of the Module.

Text Path

Here you can style & adjust your Path the way you like.

Path Color

If you've enabled "Show Path" in Content Options, then you can change the color of the path from here.

Path Width

You can change Path width from here, If "Show Path" option is enabled.

Size

Change the Size of the Text Path from here, enable responsive option to change for mobile devices.

Rotate

If you want to rotate your Text Path, this is the place for that.

Word Spacing

Want to add Spacing between words, you can adjust that here.

Starting Point

Here you can adjust the Starting Point to where it looks good to you.

Title Text

Here you can change the font, color, weight and size, etc of the Text in the Path.

Advanced Options

Use the advanced options to give your Text Path module custom CSS ID’s and Classes. Add some custom CSS for advanced styling and designate the module’s visibility on certain devices.

Question 13

General Info - Divi Extensions

Accepted Answer

Divi Supreme features a huge collection of custom creative modules and extensions that can be used in the Divi Theme, Extra Theme and the Divi Builder. We will keep on adding and enhance Divi Supreme Pro where you can find extra features for Divi to help you build better websites.

Currently, the available extensions are listed below:

Divi Popup
Divi Scheduled Element
Divi Easy Theme Builder
Divi Responsive Viewer
Read More
Divi Library Shortcodes

Enable Extensions

To enable Divi Supreme Extensions, login to your WordPress admin panel, then on your admin menu, look for Divi Supreme Pro here you can then choose which extension you'd like to use just enable it to start using it.

Question 14

I can't update through my WordPress dashboard updates

Accepted Answer

When there is a new version update available, you will be prompt in your WordPress dashboard to carry out the update. You may encounter error, failure to update or the message "An error occurred while updating. Download Failed. Forbidden". This documentation discuss the scenario and the steps for rectifying the problem.

There are two reason why this is happening.

Your license key has expired.
You recently renew the license but the download permission is not updated for your account.

Check your license key expiry date

Please login to your account to check your license expiry date. You can read more here on how to check your license key.

Recently renewed but unable to update

If you recently renew but you can't update through your WordPress dashboard updates, please contact us to address this issue. We will correct the permission on your account.

Question 15

Do i need to uninstall Lite version if i have the Pro version?

Accepted Answer

You can Uninstall the lite version if you want to. However, we recommend keeping. It's a fallback method. We have decided that all pro users must install the lite version as well. The reason because in some cases or in the future, let's say you decided not to use the pro version or something happen to the pro version. You always have the lite version to support and backup you, so that your site won't mess up showing a butch of shortcode and etc on frontend.

We care about your sites and that is why we added a fallback method for our pro users.

Also, we've enhanced and make sure when both the free and pro version installed and activated together, only the pro version functions, script and files will be loaded. There won't be any extra files or functions loaded when both are activated.

Let us know If you've any question or need any help: http://divisupreme.com/contact

Question 16

Where to Put Facebook APP ID

Accepted Answer

All the Facebook Modules in the Divi Supreme use the Facebook APP ID to work perfectly and for this, you should have created an APP ID from the Facebook Developers site.

To first create a Facebook APP ID, you may see this guide here: https://docs.divisupreme.com/knowledgebase/how-to-create-facebook-app-id/

When you’re done with creating your Facebook APP ID you can now put it in Divi Supreme Plugin’s Page Settings. For this go to** Divi Supreme > Social Media Settings**:Good Luck!