Question 1

Before and After Image Module images are not loading correctly

Accepted Answer

LazyLoad have compatibility issue with most plugin out there especially when:

•Grid layouts that use fixed positioning/fixed widths

•e.g. some implementations of Isotope or Masonry

•JavaScripxs that try to calculate spaces based on image size

•Internet Explorer

•LazyLoad is not supported for IE8 and below

•Certain background images

•Depending on how they are added, not all background images can be LazyLoaded.

If you're using WP Rocket plugin lazyload, here's the filter function to disable.

Copy and paste this function into your child theme function.php

If you're using JetPack plugin lazyload, here's the filter function to disable.

Copy and paste this function into your child theme function.php

Question 2

I can't update through my WordPress dashboard updates

Accepted Answer

When there is a new version update available, you will be prompt in your WordPress dashboard to carry out the update. You may encounter error, failure to update or the message "An error occurred while updating. Download Failed. Forbidden". This documentation discuss the scenario and the steps for rectifying the problem.

There are two reason why this is happening.

Your license key has expired.
You recently renew the license but the download permission is not updated for your account.

Check your license key expiry date

Please login to your account to check your license expiry date. You can read more here on how to check your license key.

Recently renewed but unable to update

If you recently renew but you can't update through your WordPress dashboard updates, please contact us to address this issue. We will correct the permission on your account.

Before and After Image Module images are not loading correctly

I can't update through my WordPress dashboard updates

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