Question 1

License Key Activation Issue

Accepted Answer

This happens when you move to a new hosting or deleted the Plugin without deactivating License. To solve this, simply login to your Divi Supreme Account > Orders > License Manage and deactivate that domain you're having problem with currently.

Then go to your WordPress Admin Dashboard -> Divi Supreme -> License and activate the license again.

That's it. Good luck.

Question 2

Enable SVG Upload in Divi

Accepted Answer

We've added a new functionality to Divi Supreme and using that you can easily Enable the SVG Uploads in Divi by simply enabling a switch.

How to Enable SVG Uploads

To enable the SVG Uploads in Divi all you've to do is open up Divi Supreme Settings > Misc > Allow SVG file Upload enable this switch and click on Save Changes button.

Now when you'll try to upload any SVG to Media Library or from anywhere where you can access media Library, you'll see the SVG file uploads without any restrictions.

https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/yTil6KxH5F/resources/PqDMNAFOcC/SVG%20Uploads%20in%20Divi.png (SVG Uploads in Divi.png)

That's how easily you can enable SVG uploads in Divi using this extra option available in Divi Supreme. Hope you'll find it useful and you'll don't need to add custom code to functions.php or install a separate plugin for this.

Question 3

Where to Put Facebook APP ID

Accepted Answer

All the Facebook Modules in the Divi Supreme use the Facebook APP ID to work perfectly and for this, you should have created an APP ID from the Facebook Developers site.

To first create a Facebook APP ID, you may see this guide here: https://docs.divisupreme.com/knowledgebase/how-to-create-facebook-app-id/

When you’re done with creating your Facebook APP ID you can now put it in Divi Supreme Plugin’s Page Settings. For this go to** Divi Supreme > Social Media Settings**:Good Luck!

Question 4

How to Create Facebook APP ID

Accepted Answer

Setup Facebook App ID

You will need your own Facebook account in order to create the Facebook App ID so ensure that you have created a free account by going to Facebook first before starting this guide.

Step 1: Login to Facebook and go to developers site

Ensure you are logged into your Facebook account and go http://www.facebook.com/developers

Step 2: Create Facebook Application

To create your App ID, head to the Facebook Developers site. As long as you’re logged into your regular Facebook account, you should see the button to Add a New App.

Step 3: Give it a name, like “Divi Supreme” and click Create App ID:

https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/yTil6KxH5F/resources/cqN4BCITvo/dsm-facebook-app-name.png (dsm-facebook-app-name.png)

Step 4: Navigate to Settings -> Basic

https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/yTil6KxH5F/resources/2BnwECiJjb/dsm-facebook-app-basic.png (dsm-facebook-app-basic.png)

Step 4: Obtain Facebook APP ID

https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/yTil6KxH5F/resources/3r4q03UuJv/dsm-facebook-app-id.png (dsm-facebook-app-id.png)

Question 5

Before and After Image Module images are not loading correctly

Accepted Answer

LazyLoad have compatibility issue with most plugin out there especially when:

•Grid layouts that use fixed positioning/fixed widths

•e.g. some implementations of Isotope or Masonry

•JavaScripxs that try to calculate spaces based on image size

•Internet Explorer

•LazyLoad is not supported for IE8 and below

•Certain background images

•Depending on how they are added, not all background images can be LazyLoaded.

If you're using WP Rocket plugin lazyload, here's the filter function to disable.

Copy and paste this function into your child theme function.php

If you're using JetPack plugin lazyload, here's the filter function to disable.

Copy and paste this function into your child theme function.php

Question 6

I can't update through my WordPress dashboard updates

Accepted Answer

When there is a new version update available, you will be prompt in your WordPress dashboard to carry out the update. You may encounter error, failure to update or the message "An error occurred while updating. Download Failed. Forbidden". This documentation discuss the scenario and the steps for rectifying the problem.

There are two reason why this is happening.

Your license key has expired.
You recently renew the license but the download permission is not updated for your account.

Check your license key expiry date

Please login to your account to check your license expiry date. You can read more here on how to check your license key.

Recently renewed but unable to update

If you recently renew but you can't update through your WordPress dashboard updates, please contact us to address this issue. We will correct the permission on your account.